facebook

Frequently Asked Questions

1. How Do SnuggleBugzzz™ Work?
2. What ages benefit most from SnuggleBugzzz™?
3. Can I wash the toy?
4. How do I attach the heat adhesive Velcro® strip?
5. Will the Velcro® strip on the sheet last through washing and drying?
6. Can I buy additional Velcro® strips?
7. Do SnuggleBugzzz™ plush toys meet toy safety standards?
8. What is your return policy?
9. What is your shipping policy?
10. What forms of payment do you accept?
11. Are there other toys or books available for purchase?
12. Still have a question? Contact us!

 

1. How do SnuggleBugzzz™ work?
Easy to attach and remove, SnuggleBugzzz™ have a soft Velcro® strip on the tummy side of the toy that attaches to a soft Velcro® strip (included) that is permanently attached to the fitted sheet on your child’s bed.

2. What ages benefit most from SnuggleBugzzz™?
Specifically created for ages 2 – 6 years, SnuggleBugzzz™ will be loved by any child who wants to cuddle with their pal and feel more secure in bed!

3. Can I wash the toy?
Yes! Surface washable, cold water, mild suds, air dry.

4. How do I attach the heat adhesive Velcro® strip?
Go to the “Instructions” tab on the Home page for complete ironing instructions.

5. Will the Velcro® strip on the sheet last through washing and drying?
Yes! Be sure to attach the included protective Velcro® strip to the Velcro® strip on the sheet before washing and drying to prevent lint build-up on the strip.

6. Can I buy additional Velcro® strips?
Yes! Additional strips may be purchased on the Order Now page.

7. Do SnuggleBugzzz™ plush toys meet toy safety standards?
Yes! Toy safety is very important to us! SnuggleBugzzz™ plush toys are safe, well made, meet or exceed USA and International toy safety standards and are CPSIA (Consumer Product Safety Improvement Act) safety certified.

8. What is your return policy?
It is our goal for you to be completely satisfied with your purchase! You may return unused items within 14 days of delivery for a refund. If you would like to make a return or exchange, please contact us at returns@snugglebugzzz.com, and we will issue a Return Authorization.

All items returned or exchanged must be in their original, unused condition. Returns in their original condition will be credited the purchase price less shipping. If items are not in their original condition, we cannot accept them and we will ask you to pay for items to be shipped back to you.

If your return is due to a defect or incorrect order, we will refund you the purchase price, including shipping, or exchange your order at no cost to you.

If your order was not an error on our part, and you would like to exchange it for something else, we will ask you to pay for the additional shipping in order to send your new items out.

9. What is your shipping policy?
Orders will be processed and shipped within 2 business days of the order date, excluding weekends and holidays. Delays in processing will be communicated within 24 hours.

10. What forms of payment do you accept?
We accept Pay Pal, Visa, MasterCard, American Express, Discover or checks (please allow 7-10 days for check processing). Charges to credit cards will appear as SnuggleBugzzz, LLC.

11. Are there other toys or books available for purchase?
Coming soon! Watch our website for new items as they become available or to be placed on our mailing list and alerted when there are new items, please enter your email address on our Contact Us page.

12. Still have a question? Contact us!
Please email us if you have any other questions or feedback. We would be glad to hear from you, let us know how we’re doing!

 

© 2013 - SnuggleBugzzz, LLC, All Rights Reserved   Patent Pending